Accepted payment methods
At checkout we may offer (availability can vary by amount and bank):
- Credit and debit cards (Visa, Mastercard, RuPay)
- UPI (Google Pay, PhonePe, Paytm, BHIM, and other apps Razorpay supports)
- Net banking
- Wallets and EMI / Pay Later when enabled at checkout
Security
- Checkout runs over HTTPS.
- Card data is handled by Razorpay under PCI-DSS practices.
- RBI rules may require OTP or app confirmation for cards and UPI.
- ScentRev does not store full card numbers.
Scent Box subscription billing
Scent Box is coming soon. A subscription means one 10ml bottle every month. Signup is not open yet. When it opens, you authorise recurring charges at the plan price shown at checkout. You can cancel from your account before the next billing date, or revoke autopay via your bank / UPI mandate tools.
Fees
We do not add a separate ScentRev payment fee unless checkout shows one. Your bank or EMI partner may charge their own fees.
Chargebacks and disputes
If a charge was unauthorised, duplicated, or you did not receive a fulfilled order, contact us first at support@scentrev.com. You may also raise a dispute with your bank under their rules. We cooperate with Razorpay on legitimate disputes.
Refunds
When a refund is approved under our Return & Refund Policy, it goes to the original payment method. Banks typically post credits in 5–10 business days.
Payment partner
Payments are processed by Razorpay. Gateway-only help: https://razorpay.com/support/
Contact
Customer Support / Grievance Officer
Name: Rajitha Kandimalla
Email: grievance@scentrev.com
Address: 3-9-645/9, Road No 8, Sainath Colony, Vanasthalipuram, Hyderabad, Telangana 500070, India.
Updates
We may update this page. The date at the top shows the latest publish. Related: Terms, Privacy.