Frequently Asked Questions

We offer Try (2 ml), Travel (8 ml), and Plus (10 ml) decants. 2 ml is about 7–8 wears, 8 ml about 30–35 wears, and 10 ml about 37–43 wears at 4 sprays a day.

Yes, 100%. We source directly from authorised distributors and official brand channels. Every decant is filled from an authentic, sealed bottle. We never deal in fakes, clones, or inspired-by versions.

We dispatch within 24–48 hours. Delivery to metro cities typically takes 2–5 business days; rest of India takes 4–7 business days. Some remote PIN codes may take a little longer. You get tracking once the parcel leaves our warehouse.

Yes, and we encourage it. Ordering a few samples together is the smartest way to discover your signature scent without spending thousands on full bottles.

Yes, we ship pan-India via Delhivery, Shiprocket, and other courier partners. Metro cities typically arrive in 2–5 business days after dispatch; rest of India in 4–7. Remote PIN codes may take a little longer.

We accept UPI (GPay, PhonePe, Paytm, BHIM), credit/debit cards (Visa, Mastercard, RuPay), net banking, and EMI via Razorpay. All transactions are secured by Razorpay's PCI-DSS compliant gateway.

Yes. We use Razorpay, one of India's most trusted payment gateways. We never store your card details. All payments are encrypted end-to-end.

COD is available on select pin codes. You'll see the option at checkout if it's available for your address.

This sometimes happens due to a network timeout. Check your email (including spam). If you don't see a confirmation within 30 minutes, email us at support@scentrev.com with your payment reference and we'll sort it out immediately.

Fragrance is a personal preference, and we understand that. However, we cannot accept returns on opened decants for hygiene reasons. This is exactly why we sell samples — so you can test before committing to a full bottle. If you received a damaged, leaking, or incorrect item, we'll replace or refund it immediately.

Email us at support@scentrev.com within 48 hours of delivery with a photo of the damaged item. We'll send a replacement or issue a full refund — your choice. No questions asked.

Once approved, refunds are processed within 5–7 business days to your original payment method. UPI refunds are usually faster (1–3 days). Bank transfers may take up to 7 business days.

Scent Box is coming soon. When signup opens, you subscribe and get one 10ml bottle every month. You pick a tier and a fragrance, and we ship a 10ml atomizer on your renewal date.

Signup is not open yet. When it is, you can pause or cancel from your account before the next renewal so the next charge does not run.

Signup is not open yet. When it is, monthly members can pause from their account. Annual prepaid members will be able to skip the current box before the 10th (India time), up to two boxes per calendar year.

Email us at support@scentrev.com with the subject "Account Deletion Request" from your registered email. We'll process it within 7 business days and confirm once done.

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